FAQ's

Q. How long will delivery take?
A. Please check delivery information here >>

Q. If I preorder an item and I order an item currently in-stock, will the items be sent separately?
A. No - if you wish to have your item sent separately, please place a separate order

Q. I haven't received tracking?
A. Please check your junk mail as tracking is sent automatically when shipments are filled. If you have not received tracking in your junk mail, please contact poleawaywithcece@outlook.com to have the tracking sent. 

Q. Can I return my item/s for change of mind?
A. Any full-priced items can be exchanged or refunded within 14 days of receiving. Any full-priced items purchased using a discount code can be returned within 14 days of receiving.
Any permanent mark-down items are not able to be returned or exchanged for change of mind. 
For further information please check information here >>

Q. How can I figure out my size?
A. Each brand is different, please refer to the size charts here >>

Q. You don't have my size/colour in-stock in an item, can you special order it for me?
A. This will depend on when the next order is due for the brand, and if the item is available. Please contact Cece on poleawaywithcece@outlook.com to see what we can do.

Q. If a sale period has passed but I would like the discount, can the discount be extended for me?
A. Unfortunately no, sale periods are only for the time stipulated.